Identified - The issue has been identified and a fix is being implemented.
Sep 17, 14:23 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Sep 14, 16:51 EDT

About This Site

Below are the status of critical services for Eastern Bank

Applications Operational
All Applications   ? Operational
Acura Image   Operational
AMS360   Operational
Business Online Banking (TreasuryConnect & OfficeConnect)   ? Operational
Sales Management   Operational
IBS Insight   Operational
Optima   Operational
Winrater   Operational
Other   Operational
Call Center (800-Eastern)   ? Operational
Email Services   ? Operational
Finacle Online & Mobile Banking   Operational
Office Location Status Operational
EIG Office Locations   Operational
Eastern Bank Office & Retail Locations   ? Operational
Phone and Fax Services   ? Operational
ALL NOTIFICATIONS   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Finacle Online Banking Response Time ?
Fetching
Finacle Mobile Banking Response Time ?
Fetching
Past Incidents
Sep 23, 2018

No incidents reported today.

Sep 22, 2018

No incidents reported.

Sep 21, 2018
Resolved - This incident has been resolved.
Sep 21, 17:13 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Sep 21, 15:25 EDT
Sep 20, 2018

No incidents reported.

Sep 19, 2018
Resolved - This incident has been resolved.
Sep 19, 11:45 EDT
Update - We are continuing to investigate this issue.
Sep 19, 11:44 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Sep 19, 08:39 EDT
Resolved - This incident has been resolved.
Sep 19, 08:33 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Sep 19, 07:20 EDT
Sep 18, 2018
Resolved - Issues affecting office and network connectivity have been addressed. All network connectivity services are now available.
Sep 18, 13:38 EDT
Investigating - Please be aware, we are investigating reports of issues affecting office and network connectivity. Updates will be provided as they become available.

If you have any questions, please contact the Technology Service Center Help Desk at X57766 or 781-596-7766.
Sep 18, 09:50 EDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018
Resolved - Issues affecting Business Online Banking(TreasuryConnect) have been addressed. All Online Business Banking services are now available.
Sep 10, 17:17 EDT
Update - We continue to work with our vendors. We have determined that the issue is sporadic and does not impact all customers. The vendors have identified a possible solution; however, due to the nature of the fix, servers will require restarts, so the fix will be installed tonight after hours as not to impact other TreasuryConnect processing.
Sep 4, 14:20 EDT
Update - Users are receiving an invalid certificate error message when attempting to access eStatements. Vendors have bee notified.
Sep 4, 08:45 EDT
Investigating - Please be aware, we are investigating reports of issues affecting Business Online Banking (TreasuryConnect). Updates will be provided as they become available.
Sep 4, 08:44 EDT
Sep 9, 2018

No incidents reported.