FIS has resolved this issue.
Aug 9, 10:47 EDT
FIS has identified an issue affecting IBS Service Request Management (SRM). Users may be experiencing a blank white screen or an Windows Internet Explorer error dialog - The webpage you are viewing is trying to close the window…while accessing the SRM application
Aug 9, 10:00 EDT
Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 9, 09:50 EDT