Minor Service Outage

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Below are the status of critical services for Eastern Bank

Applications Operational
All Applications   ? Operational
Acura Image   Operational
AMS360   Operational
Business Online Banking (TreasuryConnect & OfficeConnect)   ? Operational
Sales Management   Operational
IBS Insight   Operational
Optima   Operational
Winrater   Operational
Other   Operational
Call Center (800-Eastern)   ? Operational
Email Services   ? Operational
Finacle Online & Mobile Banking   Partial Outage
Office Location Status Operational
EIG Office Locations   Operational
Eastern Bank Office & Retail Locations   ? Operational
Phone and Fax Services   ? Operational
ALL NOTIFICATIONS   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Finacle Online Banking Response Time ?
Fetching
Finacle Mobile Banking Response Time ?
Fetching
Past Incidents
Dec 16, 2018

No incidents reported today.

Dec 15, 2018

No incidents reported.

Dec 14, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Dec 14, 16:53 EST
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Dec 7, 11:23 EST
Resolved - Issues affecting Business Online Banking(TreasuryConnect) have been addressed. All Online Business Banking services are now available.
Dec 14, 13:05 EST
Update - TC/OC is currently experiencing delays with email notifications key codes. At the moment we are seeing approximately 10-15 minute delays which is why customers may receive a key code that expired due to the system delay. The vendor is investigating.
Dec 14, 12:24 EST
Investigating - Please be aware, we are investigating reports of issues affecting Business Online Banking (TreasuryConnect). Updates will be provided as they become available.
Dec 14, 12:17 EST
Dec 13, 2018

No incidents reported.

Dec 12, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Dec 12, 12:14 EST
Update - We are continuing to investigate this issue.
Dec 10, 12:12 EST
Update - Users may experience slow performance or system latency in eTime.
Dec 10, 12:12 EST
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Dec 10, 09:51 EST
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Dec 12, 08:56 EST
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Dec 12, 08:47 EST
Dec 11, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Dec 7, 16:06 EST
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Dec 7, 16:05 EST
Resolved - Issues affecting Business Online Banking(TreasuryConnect) have been addressed. All Online Business Banking services are now available.
Dec 7, 12:26 EST
Identified - Issues from 12/6/18 were loaded to the system. It is only the reporting tools that are impacted. Customers can search in the Issue Status report by individual check numbers. Other dates are NOT impacted.
Dec 7, 09:24 EST
Update - Customers accessing PosPay in TreasuryConnect for the Oustanding Issues report are receiving a No Data Available for 12/6/18 issue files. Searches are ok for other dates. Customers can see the 12/6/18 items in other reports.
Dec 7, 08:57 EST
Investigating - Please be aware, we are investigating reports of issues affecting Business Online Banking (TreasuryConnect). Updates will be provided as they become available.
Dec 7, 08:56 EST
Dec 6, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Dec 6, 17:10 EST
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Dec 6, 11:13 EST
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Dec 6, 17:09 EST
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Dec 5, 12:10 EST
Postmortem - Read details
Dec 6, 16:28 EST
Resolved - MassEx Files should now be processed. This issue is resolved.
Dec 6, 16:27 EST
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Dec 6, 14:20 EST
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Dec 6, 14:33 EST
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Dec 6, 12:30 EST
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Dec 6, 12:59 EST
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Dec 6, 12:32 EST
Dec 4, 2018
Resolved - This issue has been resolved.

If you have any questions, please contact the Technology Service Center Help Desk at X57766.

Thanks,
Dec 4, 14:12 EST
Identified - The issue has been identified and a fix is being implemented.
Dec 4, 08:20 EST
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Dec 3, 10:09 EST
Dec 3, 2018
Resolved - This incident has been resolved.
Dec 3, 09:43 EST
Identified - The vendor is currently investigating issues with the Card Wizard console and implementing a fix.
Dec 3, 09:27 EST
Dec 2, 2018

No incidents reported.