Identified - The issue has been identified and a fix will be implemented tonight.
May 7, 13:29 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 7, 11:14 EDT

About This Site

Below are the status of critical services for Eastern Bank

Applications Operational
All Applications ? Operational
Acura Image Operational
AMS360 Operational
Bottomline Operational
Business Online Banking (TreasuryConnect & OfficeConnect) ? Operational
eOpen Operational
IBS Insight Operational
Optima Operational
Sales Management Operational
Winrater Operational
Other Operational
Call Center (800-Eastern) ? Operational
Email Services ? Operational
Finacle Online & Mobile Banking Operational
Office Location Status Operational
EIG Office Locations Operational
Eastern Bank Office & Retail Locations ? Operational
Phone and Fax Services ? Operational
ALL NOTIFICATIONS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Finacle Online Banking Response Time ?
Fetching
Finacle Mobile Banking Response Time ?
Fetching
Past Incidents
May 26, 2020
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 26, 08:01 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 26, 06:51 EDT
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Resolved - Issues affecting email services have been addressed. All email services are now available.
May 21, 15:27 EDT
Investigating - Please be aware, we are investigating reports of issues affecting email services. Updates will be provided as they become available.
May 21, 11:35 EDT
Resolved - Issues affecting Business Online Banking(TreasuryConnect) have been addressed. All Online Business Banking services are now available.
May 21, 09:55 EDT
Monitoring - The ERD reports have loaded. The Prior Day file is loading.
May 21, 09:43 EDT
Update - We are continuing to investigate this issue.
May 21, 09:19 EDT
Update - Please be aware this only impacts TreasuryConnect - Prior Day and EDI files have not loaded. The vendor has been notified.
May 21, 09:17 EDT
Investigating - Please be aware, we are investigating reports of issues affecting Business Online Banking (TreasuryConnect). Updates will be provided as they become available.
May 21, 08:52 EDT
May 20, 2020

No incidents reported.

May 19, 2020
Resolved - This incident has been resolved.
May 19, 17:33 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 18, 14:55 EDT
May 18, 2020
Resolved - This incident has been resolved.
May 18, 16:07 EDT
Identified - This was not a service provider issue, there was a problem with one of the servers which is why the issue was intermittent. The vendor has shut down the impacted server and continues to investigate. In the meantime, users should be able to connect to TreasuryConnect normally.
May 18, 10:40 EDT
Update - The vendor has suggested this workaround for the intermittent TC Login issues
Work-around :
End-user log out, close out the browser and a log back in until no longer seeing the error. This may require multiple attempts.

Our technical teams are actively engaged working towards a resolution.

Updates will be provided as information becomes available.
May 18, 09:58 EDT
Update - The vendor has been notified. It may be a carrier issue - problem seems to occur when using IE on comcast network. Users should try Chrome if available.
May 18, 08:59 EDT
Investigating - Please be aware, we are investigating reports of issues affecting Business Online Banking (TreasuryConnect). Updates will be provided as they become available.
May 18, 08:27 EDT
May 17, 2020
Resolved - This incident has been resolved.
May 17, 11:52 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 17, 11:12 EDT
May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 14, 15:02 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 14, 14:12 EDT
May 13, 2020
Resolved - This incident has been resolved.
May 13, 16:46 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 13, 15:54 EDT
May 12, 2020
Resolved - Issues affecting Business Online Banking(TreasuryConnect) have been addressed. All Online Business Banking services are now available.
May 12, 12:10 EDT
Investigating - Please be aware, we are investigating reports of issues affecting Business Online Banking (TreasuryConnect). Updates will be provided as they become available.
May 12, 10:34 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 12, 10:26 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 12, 09:00 EDT