All Systems Operational

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Below are the status of critical services for Eastern Bank

Applications Operational
All Applications   ? Operational
Acura Image   Operational
AMS360   Operational
Business Online Banking (TreasuryConnect & OfficeConnect)   ? Operational
Sales Management   Operational
IBS Insight   Operational
Optima   Operational
Winrater   Operational
Other   Operational
Call Center (800-Eastern)   ? Operational
Email Services   ? Operational
Finacle Online & Mobile Banking   Operational
Office Location Status Operational
EIG Office Locations   Operational
Eastern Bank Office & Retail Locations   ? Operational
Phone and Fax Services   ? Operational
ALL NOTIFICATIONS   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Finacle Online Banking Response Time ?
Fetching
Finacle Mobile Banking Response Time ?
Fetching
Past Incidents
Aug 18, 2018

No incidents reported today.

Aug 17, 2018
Resolved - MasterCard has corrected the issue.
If there is still an issue: clear history and cookies, refresh browser and log in.
Aug 17, 16:12 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 17, 08:53 EDT
Resolved - Certificate issue is resolved, Users are able to pass through the SSO to get their e-Statements.
Aug 17, 11:59 EDT
Investigating - Users are experiencing a certificate error when trying to access e-statement SSO into Global Viewpoint, we are currently researching the issue.
Aug 17, 09:47 EDT
Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018
Resolved - Issues affecting Business Online Banking(TreasuryConnect) have been addressed. All Online Business Banking services are now available.
Aug 10, 14:55 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 10, 10:52 EDT
Investigating - Please be aware, we are investigating reports of issues affecting Business Online Banking (TreasuryConnect). Updates will be provided as they become available.
Aug 10, 08:25 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Aug 10, 11:27 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 10, 10:50 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Aug 10, 10:07 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 10, 10:02 EDT
Aug 9, 2018
Resolved - FIS has resolved this issue.
Aug 9, 10:47 EDT
Identified - FIS has identified an issue affecting IBS Service Request Management (SRM). Users may be experiencing a blank white screen or an Windows Internet Explorer error dialog - The webpage you are viewing is trying to close the window…while accessing the SRM application
Aug 9, 10:00 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 9, 09:50 EDT
Aug 8, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Aug 8, 10:34 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 7, 16:23 EDT
Aug 7, 2018
Resolved - This incident has been resolved.
Aug 7, 15:19 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 7, 13:52 EDT
Aug 6, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Aug 6, 17:55 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 6, 11:38 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Aug 6, 09:18 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 6, 08:55 EDT
Aug 5, 2018
Resolved - This incident has been resolved.
Aug 5, 07:06 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 5, 06:43 EDT
Aug 4, 2018
Resolved - Issues affecting the Call Center (800-Eastern) have been addressed. All Call Center services are now available.
Aug 4, 10:18 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the Call Center (800-Eastern.) Updates will be provided as they become available.
Aug 4, 09:40 EDT