Investigating - Please be aware, we are investigating reports of issues affecting office and network connectivity. Updates will be provided as they become available.

If you have any questions, please contact the Technology Service Center Help Desk at X57766 or 781-596-7766.
Aug 16, 08:55 EDT

About This Site

Below are the status of critical services for Eastern Bank

Applications Operational
All Applications ? Operational
Acura Image Operational
AMS360 Operational
Bottomline Operational
Business Online Banking (TreasuryConnect & OfficeConnect) ? Operational
eOpen Operational
IBS Insight Operational
Optima Operational
Sales Management Operational
Winrater Operational
Other Operational
Call Center (800-Eastern) ? Operational
Email Services ? Operational
Finacle Online & Mobile Banking Operational
Office Location Status Operational
EIG Office Locations Operational
Eastern Bank Office & Retail Locations ? Operational
Phone and Fax Services ? Operational
ALL NOTIFICATIONS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Finacle Online Banking Response Time ?
Fetching
Finacle Mobile Banking Response Time ?
Fetching
Past Incidents
Aug 17, 2019

No incidents reported today.

Aug 16, 2019
Resolved - Issues affecting office and network connectivity have been addressed. All network connectivity services are now available.
Aug 16, 13:52 EDT
Investigating - Please be aware, we are investigating reports of issues affecting office and network connectivity. Updates will be provided as they become available.

If you have any questions, please contact the Technology Service Center Help Desk at X57766 or 781-596-7766.
Aug 16, 08:57 EDT
Aug 15, 2019
Resolved - Issues affecting branch and office network connectivity have been addressed. All network connectivity services are now available.
Aug 15, 10:45 EDT
Investigating - Please be aware, we are investigating reports of issues affecting office and network connectivity. Updates will be provided as they become available.

If you have any questions, please contact the Technology Service Center Help Desk at X57766 or 781-596-7766.

Thanks,
Aug 15, 09:40 EDT
Aug 14, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Aug 14, 10:52 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 14, 10:22 EDT
Resolved - Computershare has restored all services and we are now able to retrieve statements in all applications. I have requested a root cause analysis from them. We will continue to monitor this morning.
Aug 14, 09:31 EDT
Update - Computershare confirmed that Global Viewpoint is down. The issue has been escalated and I will share additional updates as they are received.
Aug 14, 09:14 EDT
Investigating - Please be aware, we are investigating reports of issues affecting Finacle online and mobile banking. Updates will be provided as they become available.
Aug 14, 09:04 EDT
Aug 13, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Aug 13, 16:45 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 13, 15:23 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Aug 13, 10:45 EDT
Identified - Please be aware that we are experiencing significant network connectivity issues that may be affecting multiple applications. Technology is investigating this issue.

If you are experiencing issues accessing your applications, please contact the Help Desk at x57766 to report the issue.

Thanks,
Aug 13, 10:03 EDT
Update - We are continuing to investigate this issue.
Aug 13, 09:59 EDT
Update - We are continuing to investigate this issue.
Aug 13, 09:58 EDT
Investigating - Please be aware that we are experiencing significant network connectivity issues that may be affecting multiple applications. Technology is investigating this issue.

If you are experiencing issues accessing your applications, please contact the Help Desk at x57766 to report the issue.

Thanks,
Aug 13, 09:49 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Aug 13, 10:29 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 13, 09:39 EDT
Aug 12, 2019
Resolved - This incident has been resolved.
Aug 12, 15:03 EDT
Update - {PR00276300} Desktop is currently investigating issues with FIS URLs. Updates will be provided accordingly.
Aug 12, 14:17 EDT
Investigating - We are currently investigating this issue.
Aug 12, 14:15 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Aug 12, 14:36 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 12, 14:13 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Aug 12, 09:14 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 12, 08:20 EDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Aug 8, 11:00 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 8, 09:57 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Aug 8, 11:00 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 8, 09:56 EDT
Aug 7, 2019
Resolved - Issues affecting email services have been addressed. All email services are now available.
Aug 7, 16:59 EDT
Investigating - Please be aware, we are investigating reports of issues affecting email services. Updates will be provided as they become available.
Aug 7, 09:33 EDT
Resolved - This was due to suspended users and invalid FIS logins.
Aug 7, 14:53 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Aug 7, 14:03 EDT
Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.

Aug 3, 2019

No incidents reported.