All Systems Operational

About This Site

Below are the status of critical services for Eastern Bank

Finacle Onine and Mobile Banking Operational
90 days ago
100.0 % uptime
Today
Online Banking   ? Operational
90 days ago
100.0 % uptime
Today
Mobile Banking   ? Operational
90 days ago
100.0 % uptime
Today
Finacle Alerts   ? Operational
90 days ago
100.0 % uptime
Today
Finacle Integrations   Operational
90 days ago
100.0 % uptime
Today
Mobile Banking   ? Operational
Online Banking Operational
Business Online Banking (TreasuryConnect & OfficeConnect)   ? Operational
Consumer Online Banking (HomeConnect)   ? Operational
Email Services   ? Operational
Applications Operational
All Applications   ? Operational
Acura Image   Operational
AMS360   Operational
ECM   Operational
IBS Insight   Operational
Optima   Operational
Winrater   Operational
Other   Operational
Phone and Fax Services   ? Operational
Call Center (800-Eastern)   ? Operational
Branch and Office Network Connectivity   ? Operational
ALL NOTIFICATIONS   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2018

No incidents reported today.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 17, 08:55 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 17, 08:46 EDT
May 16, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 16, 16:23 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 16, 16:09 EDT
Resolved - Issues affecting the service identified have been addressed. The service is now available.
May 16, 12:59 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 16, 12:57 EDT
May 15, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 15, 11:51 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 15, 11:37 EDT
May 14, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 14, 11:24 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 14, 08:03 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 14, 09:58 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 14, 09:06 EDT
May 13, 2018
Resolved - Issues affecting the service identified have been addressed. The service is now available.
May 13, 14:47 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 13, 12:28 EDT
May 12, 2018

No incidents reported.

May 11, 2018
Resolved - Systems have now stabilized. FIS will continue to monitor. Users may need to clear cache or recreate their sessions, if they are seeing errors.
May 11, 12:54 EDT
Update - Users are experiencing degraded service for DO and SRM. FIS technicians are investigating the situation. Periodic updates will be communicated as information is received. This is a global technical issue with the vendor's systems.
May 11, 09:58 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 11, 09:45 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available
May 11, 09:12 EDT
Update - Deposit Origination - Service Request Management users may experience various errors or degraded performance.
May 10, 16:40 EDT
Update - Deposit Origination and Service Request Management is currently unavailable. This is a global issue at FIS and their technicians are investigating. Updates will be provided as information is received.
May 10, 16:37 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 10, 16:37 EDT
May 10, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 10, 16:22 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 10, 16:13 EDT
Resolved - Found the issue to be on the Merchant's acquirer side, not on eastern Bank's side.
May 10, 11:19 EDT
Update - MasterCard has confirmed the issue is with one of their acquirers with whom they are working to resolve.
May 10, 09:01 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 10, 07:41 EDT
May 9, 2018

No incidents reported.

May 8, 2018
Resolved - Issues affecting the service identified have been addressed. The service is now available.
May 8, 14:36 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 8, 14:13 EDT
May 7, 2018
Resolved - Issues affecting the service identified have been addressed. The service is now available.
May 7, 08:09 EDT
Identified - The issue has been identified and a fix is being implemented.
May 7, 08:02 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 7, 07:54 EDT
May 6, 2018

No incidents reported.