All Systems Operational

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Below are the status of critical services for Eastern Bank

Applications Operational
All Applications ? Operational
Acura Image Operational
AMS360 Operational
Bottomline Operational
Business Online Banking (TreasuryConnect & OfficeConnect) ? Operational
eOpen Operational
IBS Insight Operational
Optima Operational
Sales Management Operational
Winrater Operational
Other Operational
Call Center (800-Eastern) ? Operational
Email Services ? Operational
Finacle Online & Mobile Banking Operational
Office Location Status Operational
EIG Office Locations Operational
Eastern Bank Office & Retail Locations ? Operational
Phone and Fax Services ? Operational
ALL NOTIFICATIONS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Finacle Online Banking Response Time ?
Fetching
Finacle Mobile Banking Response Time ?
Fetching
Past Incidents
Sep 19, 2019
Resolved - Issues affecting Business Online Banking(TreasuryConnect) have been addressed. All Online Business Banking services are now available.
Sep 19, 12:02 EDT
Investigating - Please be aware, we are investigating reports of issues affecting Business Online Banking (TreasuryConnect). Updates will be provided as they become available.
Sep 19, 11:41 EDT
Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Sep 13, 15:21 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Sep 13, 12:01 EDT
Sep 12, 2019

No incidents reported.

Sep 11, 2019
Resolved - Finacle Mobile RDC services have been restored. Deluxe experienced a brief outage in their data center.
Sep 11, 17:05 EDT
Investigating - Please be aware, we are investigating reports of issues affecting Finacle online and mobile banking. Updates will be provided as they become available.
Sep 11, 16:56 EDT
Sep 10, 2019

No incidents reported.

Sep 9, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Sep 9, 14:52 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Sep 9, 14:38 EDT
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019
Resolved - Issues affecting branch and office network connectivity have been addressed. All network connectivity services are now available.
Sep 6, 20:34 EDT
Investigating - Please be aware, we are investigating reports of issues affecting office and network connectivity. Updates will be provided as they become available.

If you have any questions, please contact the Technology Service Center Help Desk at X57766 or 781-596-7766.

Thanks,
Sep 6, 15:45 EDT
Resolved - Issues affecting Business Online Banking(TreasuryConnect) have been addressed. All Online Business Banking services are now available.
Sep 6, 15:39 EDT
Update - Computershare is investigating the eStatement issue.
Sep 6, 13:51 EDT
Investigating - Please be aware, we are investigating reports of issues affecting Business Online Banking (TreasuryConnect). Updates will be provided as they become available.
Sep 6, 12:12 EDT
Sep 5, 2019
Resolved - Received notification from vendor that access issues have been resolved.
Sep 5, 14:10 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Sep 5, 11:01 EDT
Resolved - This incident has been resolved.
Sep 5, 12:49 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Sep 5, 10:16 EDT