All Systems Operational

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Below are the status of critical services for Eastern Bank

Applications Operational
All Applications ? Operational
Acura Image Operational
AMS360 Operational
Bottomline Operational
Business Online Banking (TreasuryConnect & OfficeConnect) ? Operational
eOpen Operational
IBS Insight Operational
Optima Operational
Sales Management Operational
Winrater Operational
Other Operational
Call Center (800-Eastern) ? Operational
Email Services ? Operational
Finacle Online & Mobile Banking Operational
Office Location Status Operational
EIG Office Locations Operational
Eastern Bank Office & Retail Locations ? Operational
Phone and Fax Services ? Operational
ALL NOTIFICATIONS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Finacle Online Banking Response Time ?
Fetching
Finacle Mobile Banking Response Time ?
Fetching
Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019
Resolved - The new IP created by PNC has been whitelisted on all appropriate firewalls, internally, and were able to confirm traffic. Closing Alert.
Mar 21, 15:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 13:51 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 16:52 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Mar 18, 13:41 EDT
Mar 20, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Mar 20, 13:29 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Mar 20, 13:01 EDT
Mar 18, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Mar 18, 11:52 EDT
Update - The FIS CIS lookup portion of CRIF is not functioning. Please enter customer information manually while Technology works to address the issue.
Mar 18, 09:28 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Mar 18, 09:26 EDT
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019
Resolved - Issues affecting email services have been addressed. All email services are now available.
Mar 14, 12:47 EDT
Investigating - Please be aware, we are investigating reports of issues affecting email services. Updates will be provided as they become available.
Mar 14, 11:27 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Mar 14, 11:20 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Mar 14, 10:44 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Mar 14, 10:23 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Mar 14, 08:28 EDT
Mar 13, 2019

No incidents reported.

Mar 12, 2019
Resolved - Issues affecting the Call Center (800-Eastern) have been addressed. All Call Center services are now available.
Mar 12, 21:35 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the Call Center (800-Eastern.) Updates will be provided as they become available.
Mar 12, 17:56 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Mar 12, 14:41 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Mar 12, 09:33 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Mar 12, 09:36 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Mar 6, 10:53 EST
Mar 11, 2019
Resolved - FIS has resolved this issue.
Mar 11, 17:58 EDT
Update - FIS continues to investigate and has identified an issue affecting IBS Sales Management (SM). Users may be experiencing degraded service or encounter errors when attempting to access the SM application. Error messages may include: 500 - Internal server error.
FIS Global ticket#1900595682
Mar 11, 16:54 EDT
Update - FIS is continuing to investigate this issue FIS Global ticket#1900595682
Mar 11, 16:36 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Mar 11, 16:25 EDT
Resolved - Issues affecting branch and office network connectivity have been addressed. All network connectivity services are now available.
Mar 11, 14:14 EDT
Investigating - Please be aware, we are investigating reports of issues affecting office and network connectivity. Updates will be provided as they become available.

If you have any questions, please contact the Technology Service Center Help Desk at X57766 or 781-596-7766.

Thanks,
Mar 11, 13:26 EDT
Resolved - Thin client is now available.
Mar 11, 09:21 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Mar 11, 08:54 EDT
Mar 10, 2019

No incidents reported.

Mar 9, 2019
Resolved - External customers are now able to access statements via Finacle and both Bottomline applications.
Mar 9, 09:00 EST
Investigating - Please be aware, we are investigating reports of issues affecting Finacle online and mobile banking. Updates will be provided as they become available.
Mar 8, 17:01 EST