Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 22, 18:46 EDT

About This Site

Below are the status of critical services for Eastern Bank

Applications Partial Outage
All Applications ? Operational
Acura Image Operational
AMS360 Operational
Bottomline Operational
Business Online Banking (TreasuryConnect & OfficeConnect) ? Operational
eOpen Operational
IBS Insight Operational
Optima Operational
Sales Management Operational
Winrater Operational
Other Partial Outage
Call Center (800-Eastern) ? Operational
Email Services ? Operational
Finacle Online & Mobile Banking Operational
Office Location Status Operational
EIG Office Locations Operational
Eastern Bank Office & Retail Locations ? Operational
Phone and Fax Services ? Operational
ALL NOTIFICATIONS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Finacle Online Banking Response Time ?
Fetching
Finacle Mobile Banking Response Time ?
Fetching
Past Incidents
May 21, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 21, 12:58 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 20, 15:08 EDT
Resolved - Issues affecting Business Online Banking(TreasuryConnect) have been addressed. All Online Business Banking services are now available.
May 21, 12:24 EDT
Identified - The vendor has identified the issue and is processing steps to back out the duplicate information.
May 21, 11:31 EDT
Investigating - Please be aware, we are investigating reports of issues affecting Business Online Banking (TreasuryConnect). Updates will be provided as they become available.
May 21, 09:17 EDT
May 20, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 20, 09:49 EDT
Identified - The branch server for BR338 ( East Boston) is down. Network drive mapping and printing for this location are unavailable. Teller Insight is functional in no-LAN for this location.

If you have any questions, please contact the Technology Service Center Help Desk at X57766.

Thanks,
May 17, 08:07 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 17, 07:53 EDT
Resolved - This incident has been resolved.
May 20, 08:51 EDT
Identified - 11 AMTss are not operational. The ATMs not operational are as follow:

Plymouth E3731221
Marion E3731241
Sandwich E3731271
Marston Mills E3731291
Mashpee E3731321
Reading E3731401
Everett E3731412
Medford E3731532
Tewksbury E3731542
Dorchester E3731671
Stoneham E3733281

We are working with our vendor Red Hawk to correct this issue.

If you have any questions, please contact the Technology Service Center Help Desk at X57766.

Thanks,
May 17, 07:11 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 17, 07:07 EDT
May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 16, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 16, 11:40 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 16, 11:26 EDT
May 15, 2019

No incidents reported.

May 14, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 14, 12:00 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 14, 10:56 EDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
May 10, 13:27 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
May 10, 08:55 EDT
May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.