All Systems Operational

About This Site

Below are the status of critical services for Eastern Bank

Applications Operational
All Applications   ? Operational
Acura Image   Operational
AMS360   Operational
Business Online Banking (TreasuryConnect & OfficeConnect)   ? Operational
Sales Management   Operational
IBS Insight   Operational
Optima   Operational
Winrater   Operational
Other   Operational
Call Center (800-Eastern)   ? Operational
Email Services   ? Operational
Finacle Online & Mobile Banking   Operational
Office Location Status Operational
EIG Office Locations   Operational
Eastern Bank Office & Retail Locations   ? Operational
Phone and Fax Services   ? Operational
ALL NOTIFICATIONS   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Finacle Online Banking Response Time ?
Fetching
Finacle Mobile Banking Response Time ?
Fetching
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

No incidents reported.

Jul 18, 2018
Resolved - This incident has been resolved.
Jul 18, 15:07 EDT
Investigating - Please be aware, we are investigating reports of issues affecting Consumer Online Banking (HomeConnect). Updates will be provided as they become available.
Jul 18, 07:50 EDT
Resolved - Issues affecting phone services have been addressed. All Online phone services are now available.
Jul 18, 12:24 EDT
Investigating - Please be aware, we are investigating reports of issues affecting phone services. Updates will be provided as they become available.
Jul 18, 12:02 EDT
Jul 17, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Jul 17, 18:55 EDT
Update - Workaround has been identified for the Business Service Error in DO/SRM - click the "Override Standardization Error" checkbox and it will push the process pass the error message.
FIS continues to investigate the root cause.
Jul 17, 17:43 EDT
Update - Additional information: Sales Management is also experiencing processing issues. Users may be receiving Http:/1/1 Service Unavailable errors. FIS is researching the issues.
Jul 17, 17:13 EDT
Update - FIS has notified us of a global issue with Deposit Origination. Technicians are investigating the issue but we do not have at ETA at this time.
Jul 17, 16:38 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Jul 17, 16:37 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Jul 17, 11:53 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Jul 17, 11:25 EDT
Jul 16, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Jul 16, 16:56 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Jul 16, 10:02 EDT
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018
Resolved - Issues affecting Business Online Banking(TreasuryConnect) have been addressed. All Online Business Banking services are now available.
Jul 11, 16:48 EDT
Update - TreasuryConnect: eMail Alerts and OTP emails (One Time Passcode) are not available. The vendor has been notified and is investigating the issues. There is no ETA at this time. Customers accessing OTP through voice and SMS Text messages should not be impacted. Updates will be sent as information is received or issue is resolved.
Jul 11, 16:04 EDT
Investigating - Please be aware, we are investigating reports of issues affecting Business Online Banking (TreasuryConnect). Updates will be provided as they become available.
Jul 11, 16:01 EDT
Jul 10, 2018
Resolved - FIS restarted the servers and are monitoring performance.
Jul 10, 15:32 EDT
Update - We are continuing to investigate this issue.
Jul 10, 10:49 EDT
Investigating - FIS has identified a global issue with BeB and BST affecting some batch processes and slowness to response time, or issues, logging into the system.
Will continue to monitor and update as they become available.
Jul 10, 10:33 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Jul 10, 10:58 EDT
Update - FIS is experiencing a global issue with Deluxe Check Ordering. We are unable to connect to the Deluxe systems through the IBS systems. Please follow your backup procedure for ordering checks.
Jul 9, 09:15 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Jul 9, 09:14 EDT
Jul 9, 2018
Resolved - Working with our vendor, the ABA table related issues within PayPlus have been resolved.
Jul 9, 20:24 EDT
Investigating - We are currently investigating an issue pertaining to a delay in processing wires. We will provide updates as information becomes available.
Jul 9, 11:22 EDT
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.