All Systems Operational

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Below are the status of critical services for Eastern Bank

Applications Operational
All Applications ? Operational
Acura Image Operational
AMS360 Operational
Bottomline Operational
Business Online Banking (TreasuryConnect & OfficeConnect) ? Operational
eOpen Operational
IBS Insight Operational
Optima Operational
Sales Management Operational
Winrater Operational
Other Operational
Call Center (800-Eastern) ? Operational
Email Services ? Operational
Finacle Online & Mobile Banking Operational
Office Location Status Operational
EIG Office Locations Operational
Eastern Bank Office & Retail Locations ? Operational
Phone and Fax Services ? Operational
ALL NOTIFICATIONS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Finacle Online Banking Response Time ?
Fetching
Finacle Mobile Banking Response Time ?
Fetching
Past Incidents
Jul 24, 2019

No incidents reported today.

Jul 23, 2019

No incidents reported.

Jul 22, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Jul 22, 12:06 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Jul 22, 10:17 EDT
Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Jul 19, 08:11 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Jul 19, 07:52 EDT
Jul 18, 2019

No incidents reported.

Jul 17, 2019
Resolved - Issues affecting branch and office network connectivity have been addressed. All network connectivity services are now available.
Jul 17, 15:10 EDT
Monitoring - Service is being restored and is being monitored for stability.
Jul 17, 12:44 EDT
Update - As a result of this incident, users in other locations may have an issue connecting to their network drives.
Jul 17, 11:42 EDT
Update - We have confirmed that wireless internet access is still available. Wired network connections are not available.
Jul 17, 11:27 EDT
Investigating - Please be aware, we are investigating reports of issues affecting office and network connectivity. Updates will be provided as they become available.

If you have any questions, please contact the Technology Service Center Help Desk at X57766 or 781-596-7766.

Thanks,
Jul 17, 11:22 EDT
Jul 16, 2019

No incidents reported.

Jul 15, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Jul 15, 06:54 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Jul 15, 06:44 EDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Jul 12, 15:02 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Jul 12, 14:34 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Jul 12, 14:40 EDT
Update - We are now in the process of resolving the issue. Once the issue is fully resolved, we will update this notification.
Jul 11, 12:09 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Jul 11, 12:05 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Jul 12, 13:26 EDT
Monitoring - An issue has been identified on the .sql server and TechOps is investigating with DB. Have LEAN on standby.
Jul 12, 10:44 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Jul 12, 09:57 EDT
Jul 11, 2019
Resolved - This incident has been resolved.
Jul 11, 12:44 EDT
Identified - Verafin's Data Processing Team has identified the source of this issue and expect the Deposit Fraud Alerts to be populating shortly. They will update the case when analysis is complete.
Jul 11, 12:03 EDT
Update - Verafin's Data Processing team is currently investigating a Global Issue with their deposit fraud analytics.
Updates will be provided as they become available.
Jul 11, 10:06 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Jul 11, 10:00 EDT
Jul 10, 2019

No incidents reported.