All Systems Operational

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Below are the status of critical services for Eastern Bank

Applications Operational
All Applications   ? Operational
Acura Image   Operational
AMS360   Operational
Business Online Banking (TreasuryConnect & OfficeConnect)   ? Operational
Sales Management   Operational
IBS Insight   Operational
Optima   Operational
Winrater   Operational
Other   Operational
Call Center (800-Eastern)   ? Operational
Email Services   ? Operational
Finacle Online & Mobile Banking   Operational
Office Location Status Operational
EIG Office Locations   Operational
Eastern Bank Office & Retail Locations   ? Operational
Phone and Fax Services   ? Operational
ALL NOTIFICATIONS   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Finacle Online Banking Response Time ?
Fetching
Finacle Mobile Banking Response Time ?
Fetching
Past Incidents
Nov 15, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Nov 15, 15:50 EST
Update - Users are reporting circling/white screens at login and those already logged in screens are unresponsive. Issues have been reported to FIS ticket#1802306787 and they are currently investigating this issue. Updates will be reported accordingly.
Nov 15, 15:35 EST
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Nov 15, 15:26 EST
Nov 14, 2018

No incidents reported.

Nov 13, 2018
Resolved - This incident has been resolved.
Nov 13, 10:58 EST
Investigating - Please be aware, we are investigating reports of issues affecting Finacle online and mobile banking. Updates will be provided as they become available.
Nov 13, 09:15 EST
Resolved - Issues affecting phone services have been addressed. All Online phone services are now available.
Nov 13, 09:44 EST
Investigating - Please be aware, we are investigating reports of issues affecting phone services. Updates will be provided as they become available.
Nov 13, 09:03 EST
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018
Resolved - This incident has been resolved.
Nov 2, 16:06 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available
Nov 1, 08:31 EDT
Monitoring - We are still continuing to monitor this issue as FIS brings the systems back up.
Oct 31, 17:21 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Oct 31, 15:08 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Nov 2, 16:05 EDT
Update - FIS is reporting that users may experience degraded performance FIS Global Ticket#1802168990
Nov 1, 08:26 EDT
Update - We are continuing to investigate this issue.
Nov 1, 08:25 EDT
Update - FIS is reporting that users may experience degraded performance
FIS Global Ticket#1802168990
Nov 1, 08:24 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Nov 1, 08:23 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Nov 2, 12:07 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Nov 2, 09:55 EDT
Resolved - Issues affecting Business Online Banking(TreasuryConnect) have been addressed. All Online Business Banking services are now available.
Nov 2, 10:25 EDT
Update - We are experiencing issues with degraded service in TreasuryConnect. Unable to access Same Day Balances, Book Transfers, and some other services. Vendors have been notified.
Nov 2, 09:40 EDT
Investigating - Please be aware, we are investigating reports of issues affecting Business Online Banking (TreasuryConnect). Updates will be provided as they become available.
Nov 2, 09:40 EDT
Nov 1, 2018
Resolved - Issues affecting the Call Center (800-Eastern) have been addressed. All Call Center services are now available.
Nov 1, 07:56 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the Call Center (800-Eastern.) Updates will be provided as they become available.
Nov 1, 07:26 EDT