All Systems Operational

About This Site

Below are the status of critical services for Eastern Bank

Applications Operational
All Applications   ? Operational
Acura Image   Operational
AMS360   Operational
Business Online Banking (TreasuryConnect & OfficeConnect)   ? Operational
Sales Management   Operational
IBS Insight   Operational
Optima   Operational
Winrater   Operational
Other   Operational
Call Center (800-Eastern)   ? Operational
Email Services   ? Operational
Finacle Online & Mobile Banking   Operational
Office Location Status Operational
EIG Office Locations   Operational
Eastern Bank Office & Retail Locations   ? Operational
Phone and Fax Services   ? Operational
ALL NOTIFICATIONS   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Finacle Online Banking Response Time ?
Fetching
Finacle Mobile Banking Response Time ?
Fetching
Past Incidents
Oct 21, 2018

No incidents reported today.

Oct 20, 2018
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Oct 20, 07:44 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Oct 19, 14:39 EDT
Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018
Resolved - This incident has been resolved.
Oct 16, 17:44 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Oct 16, 16:21 EDT
Resolved - FIS has resolved this issue.
Oct 16, 17:19 EDT
Identified - FIS has identified an issue affecting Sales Management. Users may be experiencing degraded service and or (various) errors when attempting to access Sales Management. FIS continues to research this issue and will report updates accordingly.
Oct 16, 16:13 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Oct 16, 15:50 EDT
Resolved - Issues affecting office and network connectivity have been addressed. All network connectivity services are now available.
Oct 16, 15:17 EDT
Identified - Technology is working with the carrier to correct this issue. At this time we do not have an ETA.
Oct 16, 09:29 EDT
Investigating - Please be aware, we are investigating reports of issues affecting office and network connectivity. Updates will be provided as they become available.

If you have any questions, please contact the Technology Service Center Help Desk at X57766 or 781-596-7766.
Oct 16, 09:09 EDT
Resolved - This incident has been resolved.
Oct 16, 08:55 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Oct 16, 07:43 EDT
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018
Resolved - This incident has been resolved.
Oct 12, 15:58 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Oct 11, 13:53 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Oct 12, 11:07 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Oct 12, 07:30 EDT
Oct 10, 2018
Resolved - This incident has been resolved.
Oct 10, 16:50 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Oct 10, 09:53 EDT
Resolved - Issues affecting the identified component have been addressed. All services are now available.
Oct 10, 14:33 EDT
Investigating - Please be aware, we are investigating reports of issues affecting the service identified. Updates will be provided as they become available.
Oct 10, 11:07 EDT
Resolved - Issues affecting branch and office network connectivity have been addressed. All network connectivity services are now available.
Oct 10, 13:29 EDT
Investigating - Please be aware, we are investigating reports of issues affecting office and network connectivity. Updates will be provided as they become available.

If you have any questions, please contact the Technology Service Center Help Desk at X57766 or 781-596-7766.

Thanks,
Oct 10, 13:22 EDT
Oct 9, 2018
Resolved - Issues affecting branch and office network connectivity have been addressed. All network connectivity services are now available.
Oct 9, 14:29 EDT
Investigating - Please be aware, we are investigating reports of issues affecting office and network connectivity. Updates will be provided as they become available.

If you have any questions, please contact the Technology Service Center Help Desk at X57766 or 781-596-7766.

Thanks,
Oct 9, 13:52 EDT
Resolved - Issues affecting branch and office network connectivity have been addressed. All network connectivity services are now available.
Oct 9, 13:45 EDT
Investigating - Please be aware, we are investigating reports of issues affecting office and network connectivity. Updates will be provided as they become available.

If you have any questions, please contact the Technology Service Center Help Desk at X57766 or 781-596-7766.

Thanks,
Oct 9, 08:39 EDT
Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.